Can a representative get a planholder's money-back check?

However, in consideration of your safety during this pandemic, we now allow representatives to get a planholder's money-back check provided that the representative is able to provide a signed authorization letter from the planholder and a valid government-issued ID. You can also request for the money-back check to be named to your authorized representative. Your representative must be able to present a signed authorization letter from you as the planholder and a valid government-issued ID. We would also require a signed waiver of rights from you, as the planholder, as proof that you are entrusting your right or claim to the money-back proceeds to your authorized representative.